Privacy policy

Changes to our Privacy Statement
This Privacy Statement may be updated regularly and whenever we make changes, these will be published on our website and you will be alerted to the fact that it has been changed.

Last updated: 16-02-2024

What this privacy and cookie statement consists of

This Privacy Policy is designed to inform our clients of the general rules governing the privacy and processing of their personal data, which we collect and process in strict compliance with the Personal Data Protection Act.

A Herdade da Bica respects the best practices in the field of security and protection of personal data, having approved a demanding program for this purpose, capable of safeguarding the protection of the data made available to us by all those who in some way relate to the Company.

Please read this Privacy Policy carefully because, if you are accessing our website, the provision of your personal data implies knowledge and acceptance of the conditions contained herein. Therefore, by providing your personal data, you are authorizing the collection, use and disclosure of such data in accordance with the rules defined herein.

Company Identification
We are Herdade da Bica registered trademark of Herdade da Bica, with headquarters at the Company Address and VAT number: xxxxxxxxx.

Contact
Your opinion is important to us – if you have any questions about our Privacy Statement you can send an e-mail to our Data Protection Officer via the company e-mail address.

Who is responsible for data processing?
The entity responsible for collecting and processing personal data is Herdade da Bica which provides the service and which, in the context, decides what data is collected, how it is processed and for what purposes it is used.

What kind of personal data do we collect?
A Herdade da Bica within the scope of its activity, collects and processes the personal data necessary to provide services and/or supply products, processing data such as name, address, telephone number and e-mail address.

When and how do we collect your data?
A Herdade da Bica collects your data in writing or through its website (on a specific form), with your consent. As a rule, personal data is collected when the Customer subscribes to one of our products or services.

Some personal data must be provided (e.g. billing data) and, in the event of the absence or insufficiency of such data, the Herdade da Bica will not be able to offer the product or service in question.

If you are not a client of ours, your data will only be processed if you provide it, namely by subscribing to newsletters, in which case the rules of this Privacy Policy will apply.

The personal data collected is processed by computer and in strict compliance with personal data protection legislation. It is stored in a specific database created for this purpose and, under no circumstances, will the data collected be used for any purpose other than that for which the data subject has given their consent.

What are the purposes for processing personal data?
In general, the personal data collected is used to manage the contractual relationship, to provide the contracted services, to tailor the services to the needs and interests of the Customer, to carry out information and marketing actions, and to include the Customer in billing and customer support programs, namely CRM.

You may, however, provide us with personal data for other purposes, such as for the purposes of sending complaints and suggestions, disseminating institutional information about the company, etc. Herdade da Bica and/or publicize campaigns, promotions, advertising and news about the products and/or services of Herdade da Bicamarket research and evaluation surveys.

When the data is collected, you will be given more detailed information about how we will use your data.

How long do we keep your personal data?
The length of time for which data is stored and retained varies according to the purpose for which the information is processed.

In fact, there are legal requirements to keep data for a minimum period of time. Therefore, and whenever there is no specific legal requirement, the data will be stored and kept only for the minimum period necessary for the purposes that led to its collection or subsequent processing, or for the period of time authorized by the National Data Protection Commission, after which it will be deleted.

How can you access, rectify or oppose the processing of your personal data?
Under the terms of the Personal Data Protection Act, the data subject is guaranteed the right to access, update, rectify or delete their personal data, which can be done through the various contacts provided by Herdade da Bica makes available.

How can you object to receiving contacts for marketing purposes?
At any time, you can object to the use of your data for marketing purposes by sending us a notice to this effect, by letter, by e-mail or via the links to remove yourself from our database in the footer of our newsletters.

Right to erasure
A Herdade da Bica endeavors to only process and store your data for the time strictly necessary for the pursuit of the respective purposes.
In certain circumstances, you have the right to request that we delete your personal data. If you believe that we are keeping your data for longer than is necessary, you can request that we permanently delete your data.

Data portability
Whenever you wish, you can port your data to another entity.

What measures do we take to ensure the security of your personal data?
A Herdade da Bica is committed to guaranteeing the security of the personal data provided to us and has approved and implemented strict rules in this area. Compliance with these rules is an undeniable obligation of all those who legally access them.

Bearing in mind the great concern and commitment of Herdade da Bica reveals that, in order to protect privacy issues, various technical and organizational security measures have been adopted to protect the personal data provided to us against unauthorized disclosure, loss, misuse, alteration, processing or access, as well as against any other form of unlawful processing.

In this sense, on our website, the forms for collecting personal data require encrypted browser sessions and all the personal data you provide us with about yourself is stored securely on our systems. Herdade da Bica which, in turn, are located in a Certified Datacenter covered by all the physical and logical security measures that we believe are essential for the Protection of your personal data.

Despite the security measures adopted by Herdade da Bica We are obliged to warn everyone who browses the Internet that they should adopt additional security measures, such as ensuring that they use a PC and browser that are up-to-date in terms of properly configured security patches, with an active firewall, antivirus and antispyware, and that they check the authenticity of the sites they visit on the Internet, avoiding websites whose reputation they do not trust.

Under what circumstances is data communicated to other entities (third parties and subcontractors)?
Our customers’ personal data is used exclusively to support the administrative procedures required to process orders and/or provide services.
However, for the purposes of marketing communications (Newletters and/or SMS), we may resort to the provision of services by third parties, which implies access by these entities to our Clients’ personal data.
When this happens, the Herdade da Bica takes the appropriate measures to ensure that the entities that have access to the data are reputable and offer the highest guarantees in this regard, which will be duly enshrined and safeguarded in a contract to be signed between the Herdade da Bica and the third party(ies).

Thus, any entity subcontracted by Herdade da Bica will process the personal data of our Customers in the name and on behalf of Herdade da Bica the obligation to take the necessary technical and organizational measures to protect personal data against accidental or unlawful destruction, accidental loss, alteration, unauthorized disclosure or access and against all other unlawful forms of processing.

In any case, the Herdade da Bica remains responsible for the personal data you make available to us.

International transfer of your personal data?
We do not transfer your personal data to third countries.

How do we use cookies?
“Cookies” are small software tags that are stored on your computer via your browser, retaining only information related to your preferences and therefore not including your personal data.

To find out more about cookies and how Herdade da Bica uses them on its websites, please consult the following About Cookies document.

How can you find out about any changes to the Privacy Policy?
A Herdade da Bica may make adjustments and/or changes to its data protection policy. You will always have at your disposal, on our website and in a specific place for this purpose, all the information regarding Data Protection.

How to file a complaint
If you wish to contact us to obtain information about your rights or make a complaint about the way we use your information, you should contact our Customer Service team on 000 000 000 or send us an email at company email address
We will do our best to help, but if you are still unsatisfied, you can contact the CNPD – National Data Protection Commission, whose contact details can be found at www.cnpd.pt.